Terms of Service

"Account" means credentials and a profile we associate with you so you can use the Service.

"User" means anyone who uses the Service, including guests who check out without signing in first.

"Business" means an organization that uses CoatCheck to run coat check, events, or related operations.

"Organizer" means the Business that creates and runs an event or venue offering.

"Event Ticket" means an admission ticket sold on a public event page (for example /e/…).

"Coat Ticket" means a claim ticket used to check and later collect a physical item at a venue.

"Buyer" means the person who pays for an Event Ticket or a paid Coat Ticket.

You may create an Account with an email and password, a phone number and one-time code, or Google or Apple sign-in. Buying an Event Ticket with your email may create or link an Account for that email so you can view tickets later.

You are responsible for your login credentials, devices, and kiosk hardware tied to your Account or Business. Tell us promptly if you think an Account, device, or kiosk was used without authorization.

We may suspend or terminate an Account if you breach these Terms. Where reasonably possible we will give notice and a chance to fix the issue, except for serious violations, fraud, legal requirements, or risk to other users.

A Business owner is responsible for everyone who acts on that Business: team members, staff, contractors, and kiosk operators. Actions taken with a staff login or kiosk device are treated as actions of the Business.

Kiosks and staff tools can issue, view, and redeem tickets. The Business must keep those devices secured and must not leave them unattended in a way that lets the public issue or redeem tickets.

Some features require a paid subscription. By starting a Subscription, you authorize us to charge the recurring fees for your plan until you cancel.

• Billing cycle: unless stated otherwise at checkout, Subscriptions are billed monthly in advance and renew until canceled.
• Changes and cancellations: you may change or cancel at any time. Changes take effect at the next billing cycle unless we say otherwise. Fees already paid are non-refundable except where required by law.
• Access after cancel: you keep access through the end of the current billing cycle. Unpaid invoices may suspend paid features until the balance is settled.
• Usage fees: some features also bill per use (for example coat tickets issued). Those fees appear in the product and on your invoice.
• Guest service fees: Event Ticket checkout may add a service fee paid by the Buyer. That fee is not a Subscription charge.
• Taxes: fees may be exclusive of taxes, duties, and government charges, which we may add where required.
• Failed payments: we may suspend or limit the Service until payment succeeds.

SMS notifications to phone numbers in the United States and Canada are included at no additional cost under eligible plans. Messages to other countries may incur per-message and carrier fees.

Rates vary by destination and can change. Current information is in SMS pricing.

Event Tickets are sold on public event pages. The Organizer creates the event, sets prices, capacity, and the refund policy, and is responsible for the event itself. CoatCheck provides the software and checkout.

When you buy an Event Ticket, you are buying admission from the Organizer. A ticket is a license to attend as described on the event page. It is not a good you own, and it is not transferable except as the Organizer allows or as required by law.

Checkout is processed on CoatCheck's payment account. You pay the ticket list price, any guest service fee shown at checkout, and any sales tax we collect. We pay the Organizer the ticket list price. We keep the intended service fee. Sales tax we collect is held to remit where we are registered; we do not transfer that tax to the Organizer.

We do not guarantee that the event will occur, that the venue or lineup will match the listing, or that you will be admitted if the Organizer or venue refuses entry for a lawful reason. Complaints about the event, venue, or admission are between you and the Organizer, except for payment, tax, and refund processing we handle.

After a successful payment we issue tickets (including QR or PDF) to the email you provide. Checking in or redeeming a ticket marks it used. A voided, refunded, or already-redeemed ticket is not valid for entry.

CoatCheck is software. We do not take possession of coats, bags, or other physical items. We are not a bailee, warehouseman, cloakroom, or insurer. The venue or Business that issues the Coat Ticket is solely responsible for storing, watching, and returning the item.

A Coat Ticket is a claim identifier so the venue can match you to an item. It is not a receipt of deposit with CoatCheck and it is not insurance. If an item is lost, stolen, damaged, delayed, or given to the wrong person, that is between you and the venue. CoatCheck has no liability for physical property.

Some venues charge a coat-check fee through CoatCheck. That payment is processed as described in the Business Terms. Paying the fee does not make CoatCheck responsible for the item.

Subscription fees are non-refundable except where required by law.

Event Ticket refunds follow the Organizer's refund policy for that event and any rights you have under law. An Organizer may allow requests, auto-approve requests made a set number of days before the event, or allow no refunds. If we process a refund, it typically returns to the original payment method through Stripe within about 5–10 business days.

If we cannot issue tickets after a successful payment (for example an oversell), we will refund the amount you paid for those tickets, including tax and service fee where those were collected.

If an event is cancelled or materially changed, the Organizer is responsible for communicating that and for honoring its refund policy. We may help process refunds. We are not required to fund refunds from our own money if the Organizer or Stripe cannot complete them.

You may use the Service only for lawful purposes and in compliance with these Terms. We grant you a non-exclusive, non-transferable license to use the Service for personal or business purposes, subject to these Terms.

You shall not:

• Use the Service for any unlawful purpose;
• Interfere with or disrupt the Service;
• Upload or send content that is illegal, defamatory, harassing, deceptive, or invasive of privacy;
• Attempt to reverse engineer, scrape, or overload the Service;
• Resell Event Tickets as a business or above face value where that is not allowed;
• Send marketing or bulk promotional SMS through CoatCheck;
• Impersonate another person, venue, or event;
• Circumvent ticket capacity, holds, check-in, or payment controls.

The Service, including graphics, logos, text, and software, is owned by us or our licensors.

You keep ownership of content you upload (event descriptions, images, business names, and similar). You grant us a non-exclusive, worldwide license to host, display, and distribute that content as needed to operate and promote the Service, including on public event pages.

You represent that you have the rights to the content you upload and that it does not infringe anyone else's rights. We may remove content that we reasonably believe violates these Terms or the law.

We use third-party companies to operate the Service, including payments, SMS, email, hosting, authentication, maps, analytics, error monitoring, and realtime updates. Each provider receives only the data needed for its role.

The providers, the data we share, and how data may move through more than one provider in the same flow are described in our Privacy Policy. By using the Service you also acknowledge those providers' own terms and privacy policies.

To the fullest extent permitted by law, CoatCheck is not liable for lost, stolen, damaged, or misdelivered physical items; events that are cancelled, postponed, or not as described; admission decisions by an Organizer or venue; delays or failures of Stripe, Twilio, or other providers; or unauthorized use of a shared ticket link.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, even if we were told they were possible.

Except for liability that cannot be limited by law, our total liability for any claim relating to the Service is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the claim (not including amounts we collected as sales tax or paid through to an Organizer) or (b) one hundred US dollars ($100).

Some places do not allow certain limits. In those places, the limits apply only to the extent allowed. These Terms do not limit liability for fraud, or for death or personal injury caused by our negligence, where that limit is not allowed.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except that mandatory consumer-protection laws of your place of residence still apply if they cannot be waived.

Except for the claims below, any dispute arising out of these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules. The arbitration may be conducted by video or, if an in-person hearing is required, in Delaware unless we agree on another place or consumer law requires a closer forum.

You and we may each bring an individual claim in small-claims court. We both waive any right to a jury trial and to participate in a class, collective, or representative action, to the extent that waiver is allowed. This section does not stop either side from seeking injunctive relief for intellectual-property misuse or unauthorized access.

These Terms, the Privacy Policy, and (if you use business features) the Business Terms are the entire agreement between you and us about the Service. If there is a conflict, the Business Terms control for payments, payouts, tax, and SMS that businesses send; these Terms control for everything else.

If a provision is unenforceable, the rest still applies. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Sections that by their nature should survive (including intellectual property, disclaimers, liability limits, indemnification, and disputes) survive termination.